Phone Number: +44 330 027 0953
Please read these Frequently Asked Questions below before you contact us as we may have already answered your question. If you still need help, please send us an email at email@example.com and we will get back to you within 1 business day.
If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message. Thank you!
Frequently Asked Questions
Where Are You Based?
We are based in London, United Kingdom. Our company address: B143 Capital Building, 8 New Union Square, London, SW11 7AQ
***Please don't use this address for exchanges or refunds. If you would like to send an item for exchange or refund please contact our customer support team first as this is not our mailing address. Send us an email at firstname.lastname@example.org and we will get back to you within 1 business day.
How Long Does Delivery Take?
Please allow 1-5 weeks for the items to arrive from dispatch. Please allow 3-5 business days for orders to be processed, packaged and dispatched from our warehouses in USA or Asia. If your order hasn’t arrived in the estimated delivery times, please send us an email at email@example.com or send us a message here and we will get back to you within 1 business day.
Do You Deliver Products Internationally?
We offer Free Shipping to most countries around the world.
Unfortunately, we are unable to ship to these countries:
Afghanistan, Angola, Aruba, Ascension Island, Bangladesh, Bolivia, Botswana, Cayman Islands, Chile, Cook Islands, Ecuador, Egypt, French Polynesia, Gibraltar, Greenland, Guernsey, Honduras, India, Iraq, Kosovo, Maldives, Martinique, Mongolia, Montenegro, Nepal, New Caledonia, North Macedonia, Pakistan, Palestinian Territories, Panama, Peru, Philippines, Serbia, Seychelles, Somalia, South Sudan, Sri Lanka, Trinidad & Tobago and Tristan da Cunha.
How Secure Is My Personal Information?
Beautiful Earth BoutiqueTM adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
Can I Amend My Order?
We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this you may not be able to make amendments. However, please email us as soon as possible at firstname.lastname@example.org to see if it is possible to amend your order.
Can I Cancel My Order?
If you have placed your order within 24 hours, please email email@example.com and we can cancel your order for you and issue you a full refund. Unfortunately, it is not possible to cancel your order after 24 hours as our warehouse will have processed your order.
I Have Entered An Incorrect Address!
If you have misspelled or auto-filled your address incorrectly, please email us ASAP at firstname.lastname@example.org and provide your new address.
What If My Parcel Is Delayed?
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
Will My Items Come Together?
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations or stock availability. In this case, you will be provided with two or more tracking numbers. Don't panic if you don't receive all of your items at once…they will get to you! :)
Do I Need To Pay Custom Fees?
In most cases, customs fees do not apply. In some rare cases, you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Beautiful Earth BoutiqueTM has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Can I Return My Order?
If you would like to return your jewelry, please email email@example.com to arrange a return. Our refund policy lasts 30 days so please let us know within 30 days of receiving the item, if you would like to return it and we will issue you a full refund so you can shop carefree.
My Item Arrived Damaged!
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
I have a question that was not answered, can you please help?
If we still haven't managed to answer your question please feel free to email us at firstname.lastname@example.org and we will do our best to reply within 24 hours :)